Privacy Policy

We collect the details you give us when you contact Nexus Mend. That includes your name, phone number, email address, and the service address where we will be working in West New York or nearby.

If you call our team at (844) 803-5147, we note what you tell us about your home and your air ducts so we can schedule the right service. We also keep basic records of the work we perform, such as the date of your appointment and the services completed.

When you visit our website, we collect limited technical information automatically. This includes your browser type, device type, and general location based on your IP address. This helps us understand how people find and use our site.

We use your information to schedule your air duct cleaning, send appointment reminders, and follow up after the job is done. If you ask a question, we use your contact details to answer it.

We also use your information to improve our services, keep accurate business records, and send occasional updates or offers if you have asked to hear from us. You can opt out of those messages at any time.

We do not use your personal information for any purpose that is unrelated to running our air duct cleaning business.

Our website uses cookies and similar tools to remember your preferences and understand how visitors move through our pages. Cookies are small files stored on your device.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly, but you can still call us at (844) 803-5147 to book service.

We use trusted third-party tools, such as website analytics and scheduling software, to help us run our business. These tools may collect information about your visit, like the pages you view and the device you use.

These providers only receive the information they need to perform their service for us. We do not allow them to use your personal information for their own marketing.

We do not sell, rent, or trade your personal information. We share it only with the service providers who help us operate, such as our scheduling platform and payment processors, and only to the extent needed to serve you.

We may disclose information if the law requires it, if we need to protect the rights or safety of Nexus Mend or our customers, or as part of a business transfer. In every case, we share only what is necessary.

We keep your information for as long as we need it to provide service, maintain our business records, and meet legal requirements. When that need ends, we securely delete or anonymize your information.

If you ask us to remove your information, we will do so unless we are required to keep it for a legal or accounting reason.

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure storage, restricted access for our team, and careful handling of payment details.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We encourage you to contact us directly at (844) 803-5147 if you have a concern about your data.

You have the right to ask what personal information we hold about you, to request a correction, and to ask us to delete it. You can also opt out of marketing messages at any time.

To make a request, call us at (844) 803-5147 or send us a message through our website. We will respond promptly and help you with your request.

Our services are meant for adults who own or manage a home or business. We do not knowingly collect personal information from children under 13.

If you believe a child has shared information with us, please contact us at (844) 803-5147 so we can remove it.

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page when you visit our website so you always know how we handle your information.

If you have questions about this privacy policy or how Nexus Mend handles your information, we are happy to help. Call our team at (844) 803-5147 or reach out through our website.

You can also write to us at the address listed below. We take privacy seriously and we will get back to you as soon as we can.